author name
Zoe Sitrin
author title Senior Product Marketing Manager at Salesforce
My Background
Zoe Sitrin is a Senior Product Marketing Manager at Salesforce. She focuses on marketing, messaging and customer engagement for Service Cloud's contact center solutions, including Service Cloud Voice.
Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers.
Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.
Meet customer and employee expectations by connecting your voice channel to your CRM with any of our telephony partners.