Analytics

Revenue and profit have a close relationship, with key differences in how companies use the information gained from each.

Learn how Tableau Semantics enriches unified data with business knowledge, helps agents to provide more accurate responses, and accelerates time to insights.

This metric is your "blue sky" number — the total potential revenue you could bring in from your market. Learn how to use TAM to guide your sales strategy.

Learn what a Salesforce Administrator is, how they lead the way in AI, why this career path is growing — and how you can become one.

Intelligent automation could be as transformative as cloud computing, and is already helping companies cut costs. We explain what it is and how your business can benefit.

With AI, you can enhance every aspect of customer experience, resulting in higher satisfaction and stronger loyalty.

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

Learn about exciting jobs AI is creating in customer service and get 3 tips to ace your next role.

Customers expect top-notch service, and delivering it brings big benefits. Here’s how to ensure your customer service always hits the mark.

Artificial intelligence and AI agents are transforming customer service. Consider these 5 resolutions to uplevel your customer experience this year.