Conversational commerce is a new way to provide excellent customer service and commerce experiences on digital channels.
When call volume spikes, how do customer support teams scale up to meet needs and maintain CX? Automation to the rescue! Here’s how.
Marketers need to channel their stores of empathy when contacting customers in today’s climate. Here's how to use AI to help craft those messages.
In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Here’s what you need to know to make sure your AI predictions support your customers now.
What’s the reality for a sales rep using voice as part of their daily routine? Here's how One Call is using voice technology to help their sales teams, and their tips for easing your transition to voice.
AI-augmented analytics can help you predict what might happen in the future and getting actionable recommendations on what you could do about it now. Here are tips for getting started.
Making the move from a traditional sales model with one-off purchases to a recurring revenue model isn’t easy. Here are the tactics we’ve put in place along the way.
In 2020, the pharmaceutical industry continues its transition to value-based outcomes. There are five trends that are driving transformation this year.
While brands like KEEN have harnessed artificial intelligence (AI) to grow their business, it's still enshrouded in skepticism. We talked to KEEN about breaking down common myths and misconceptions.
