New year, new resolutions, new technologies! We talked with our product leaders, marketers and visionaries to predict what the future holds for CRM and beyond.
Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
Today we're super excited to be introducing Einstein Voice. Now you can talk to Salesforce, and let artificial intelligence make the best use of that information. This post details how Einstein Voice can help you.
Salesforce B2C Commerce received the highest possible scores from Forrester in areas crucial to customer success; market presence, personalization, artificial intelligence, business intelligence and analytics, and ecosystem.
Check out Lightning Object Creator — our latest low-code app development tool on the Salesforce Lightning Platform. It's a new platform service that boosts productivity by allowing any employee to quickly turn spreadsheets — such as Microsoft Excel, Google Sheets, Quip Spreadsheets, and comma-separated value (.csv) files — into modern, cloud-based apps with just a few clicks. This post provides detail on this new offering.
Discover how AI is set to unleash a new wave of deep learning and step-change increase in business productivity. To answer how AI may affect businesses, we can look to several areas for clues: computer programming advances, data quality, and organizational workflows.
Technology has democratized building and creating. Today, anyone can be a builder—whether it's through using 3D printing to build physical products, iMovie to build any home movie, or Squarespace to build any website. So why can't app development be more accessible? Why not empower all Trailblazers
Have you recently purchased a movie ticket, paid a bill, or changed a restaurant reservation online? At their core, these app experiences are a series of steps, or a process — a sequential flow that walks you through an activity based on your selections or answers. Digital channels are driving more