Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
High-performing organizations need to implement Fourth Industrial Revolution technologies to continue to aid sales reps and customers. Here are eight tips to help with your digital sales transformation.
AI technology can help you unify data, deliver personalized customer experiences, optimize your marketing mix, and more.
Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
Here's how marketers can make the most of their data and artificial intelligence to deliver the personalized experiences customers expect.
Enterprises are adopting Low Code Application Platforms at an unprecedented rate. Learn why Salesforce is named as the leader for LCAP.
Marketers are turning to artificial intelligence to create great customer experiences and personalize customer journeys. Read on to learn how you can start using AI to take your marketing to the next level.
To capture the attention of consumers, companies need to not only understand consumer demographics but also their preferences and the reasons behind them.
High-performing marketers around the world use AI-powered social media insights to build outstanding customer experiences. Here are five ways you can get started.
Find out how Lightning Object Creator quickly turns spreadsheets into modern, cloud-based apps with clicks.
