Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
Discover how AI plays a role in the future of work, jobs and skill set changes, the impact of automation, how to prepare your workforce, and much more.
Executives in this new era of marketing ensure a consistent customer experience across the entire business.
It’s now critical that businesses develop upskill strategies to help employees change proficiencies and gain the necessary skills to exploit the power of AI.
Salesforce caught up with Erik Brynjolfsson to discuss artificial intelligence's (AI) power to transform business processes and productivity across industries and economies. Read our interview to hear his thoughts on what companies need to do now to create a workforce that can thrive in an AI world, and the risks that come with failing to adapt.
With AI, Humans need to train machines to perform certain tasks, explain the outcomes of those tasks, and sustain the responsible use of machines.
You can't stop innovation. Even a surprise cancellation of CEO Marc Benioff’s keynote at Oracle OpenWorld 2011 wouldn't silence the message Salesforce had for the world.
We’re thrilled to join mobile leaders in blazing a trail in this new era. Here’s a sneak peek at the top five ways we’re building intelligent connections at #MWC19.
As an insurance leader, do you know if you’re providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
Beth Comstock, a former GE executive, discusses how to be a great leader in today’s rapidly changing world.
