With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month.
We’ve come a long way from panic-buying toilet paper. Customer expectations and sophisticated technology have transformed what retailers need to do to survive.
In the latest installment in our series Becoming Retail, the chief marketing officer of Domino’s talks about customer experience, retail innovation, and the role of technology in pizza delivery.