![All wrapped up 2019](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/holiday-insights-all-wrapped-up-1.jpg?w=500)
All Wrapped up 2019: The End of the Decade That Changed Retail Forever
You’ve likely read the big headlines throughout the holidays — here's why the 2019 shopping season was undoubtedly unique.
![Retail’s Big Show: 5 Reasons We’re Headed to NRF 2020](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/nrf-5-things-not-to-miss-1.jpg?w=500)
Retail’s Big Show: 5 Reasons We’re Headed to NRF 2020
NRF 2020 is the world’s largest retail conference and expo, and it is filled with futuristic tech to change the way you do business. Here's what not to miss.
![CRM and DXP for customer-centric experiences](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/thumb-crm-dxp-1.jpg?w=500)
How to Use CRM as the Foundation for Customer-Centric Digital Experiences
Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.
![Customer Relationship Management Trends to Watch for in 2020](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/thumb-2020-stats-1.jpg?w=500)
Top 5 Customer Relationship Management (CRM) Trends You Need To Know
Salesforce Research contemplates the future of customer relationship management.
![4 ways shopping has transformed](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/4-ways-shopping-has-changed-thumb-1.jpg?w=500)
Consumers’ New Terms of Engagement: 4 Ways Shopping Has Transformed
To understand how shoppers are behaving differently, we launched our broadest consumer study to date: the Connected Shoppers Report. Learn more.
![Retail predictions for 2020](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/salesforce-retail-predictions-2020-thumb-1.jpg?w=500)
The Salesforce 7: Retail Predictions for 2020
Read our fifth annual Salesforce Predicts series, where our global subject matter experts predict where retail and commerce are headed in 2020.
![B2B commerce trends in 2019](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/b2b-commerce-trends-2019-1.jpg?w=500)
A Look Back: B2B Commerce Trends in 2019 (And What's in Store for 2020)
B2B commerce professionals are undergoing a reinvention — to focus more on digital customer engagement and service along with sales. Against this backdrop, let's look back at 2019 and forward to 2020.
![Highway system at night](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2019/12/Highway-system-at-night.jpg?w=750)
How To Manage All Aspects of Your Partner Ecosystem
Partner relationship management (PRM) applications are integrating with CRM to manage all aspects of the entire partner ecosystem. Here's how to gain a more holistic view of partner activity to create better experiences.
![Cyber Monday Flash Report](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/cyber-monday-holiday-flash-report-1.jpg?w=500)
Cyber Monday Results: Still the Top U.S. Digital Shopping Day With the Best Deals as Global Revenue Grows to $8B
Brands and retailers have a lot to be grateful for this Cyber Week. Check out the Cyber Monday results to learn why.
![Black Friday Results](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/black-friday-thumb-3.jpg?w=500)
Black Friday Results: U.S. Digital Revenue Hits Record High of $7.2B and Big Discounts Reign
We saw the biggest U.S. Black Friday yet, as shoppers proved buying confidence is strong despite market noise. See the Black Friday results.