![fox and elephant enjoying a spring day, near a fruit stand and holding a basket of fruit. Spring '22 Release](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/02/spring_release.jpg?w=889)
Get To Know the Spring ’22 Release
Learn more about Salesforce’s newest innovations, now generally available.
![a person on a phone headset sitting at a laptop](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2019/07/order-on-behalf-of-commerce-service-header.jpg?w=889)
How ‘Order on Behalf of’ Can Grow Sales and Improve Customer Service
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
![a Bitty & Beau’s Coffee employee hands cups to a customer](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/bitty-beaus-header-v1.2.jpg?w=887)
How a Family Coffee Business Boosted Its Online Business Growth
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
![An illustration showing a person pumping up a balloon with a dollar sign on it: effects of inflation on economy.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/11/inflation.jpg?w=889)
3 Ways Inflation Is Changing Consumer Behavior
What does the holiday season hold for consumer goods brands and retailers? Shoppers’ behavior in the third quarter provides a sneak peek.
![An illustration of three people building elements of technology: building an ecommerce platform](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/11/Build_v_buy.jpg?w=889)
Is It Better To Buy or Build Your Ecommerce Platform?
It doesn’t have to be one or the other. Many brands have a range of options depending on their needs.
![person sitting at their desk covered in small shipping boxes](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2019/06/tips-b2b-commerce-strategy-header.jpg?w=889)
3 B2B Ecommerce Strategies That Win Executive Buy-in
Eighty-nine percent of B2B decision makers attribute expected business growth to digital commerce success. Here’s how to get the C-suite onboard.
![A woman working in a shop looks through some paperwork](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/11/order-management-next-gen-omni-channel-v2.jpg?w=889)
How Omni-Channel Order Management Is Changing the Retail Landscape
Few things matter to consumers more than convenience. Keep them happy with a common commerce platform with a single order management system for a holistic, real-time, personalized customer-centric experience.
![A man looks at his phone while holiday shopping: ecommerce website performance.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/10/Holiday_ecomm.jpg?w=889)
Is Your Ecommerce Website Ready for Holiday Splurges and Traffic Surges?
Fifty-eight percent of consumers say they’ll shop more online this year than last year. Are you ready to boost your ecommerce website performance?
![woman holding both her smartphone and credit card: digital process automation](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/10/digital-process-automation.jpg?w=889)
Digital Process Automation: The Superpower Modernizing Financial Services
Digital process automation is working behind-the-scenes to streamline experiences and simplify integrations.
![three people shopping for smartphones in a store, a common consumer behavior trend](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/10/telco-retail-trends-header-1.jpg?w=889)
Telco Retail Trends Show Self-Service Demand Skyrocketing – Here Are 3 Ways To Keep Up
With only 39% of consumers preferring to purchase in-store, CSPs need to reinvent the retail experience.