Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Business as a Platform for Change Customer Relationships Digital Transformation Equality Ava DuVernay on Police Reform, Representation in Media, and Career Changes Isabel Gonçalves October 26, 2020 The award-winning filmmaker joined us for Representation Matters — here's what she had to say. Business as a Platform for Change Careers Salesforce Culture Automation How Film and TV Studios and Production Companies Can Put AI Into Lights, Camera, Action Art Johnson October 23, 2020 AI doesn’t take away from artistry — it pulls that creativity forward. Here's how. Automation Digital Transformation Communications Covid-19 Response If COVID-19 Hasn’t Already Killed the Open Office, It Should Lisa Lee October 22, 2020 Wisdom from the “guy companies hire after three or four management consultants have been fired.” Covid-19 Response Work.com C-Suite Retail Triple-Digit Growth: How COVID-19 Is Accelerating Shoe Carnival’s Digital Transformation Jessica Ding October 22, 2020 Humanity, commitment to customers, and an eye to the future power this extraordinary story of retail resilience. Digital Transformation Covid-19 Response Retail Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Automation Customer Relationships Digital Transformation Covid-19 Response “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… Data Culture Future of Work Covid-19 Response Sustainability Working From Home the Environmentally Friendly Way Patrick Flynn October 21, 2020 Our Sustainability at Home Guide, provides suggestions to make working from home more sustainable. Business as a Platform for Change Corporate Social Responsibility Salesforce Culture Equality Want an Inclusive Workplace? Use the Correct Gender Pronouns Kari Newman October 21, 2020 Pronouns are ubiquitous, but they can help foster an inclusive environment — here's how. Business as a Platform for Change Human Resources Salesforce Culture Small Business Insights To Set a Small or Medium Business up for Growth, Even During a Pandemic Enrique Ortegon October 20, 2020 Our latest research shows there's optimism about the future for small and medium businesses. Reports Leadership Customer Experience
Customer Experience Why Customer Engagement Will Never Be the Same, According To 15,600 of Them Vala Afshar October 27, 2020 Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.) Business as a Platform for Change Customer Relationships Digital Transformation
Equality Ava DuVernay on Police Reform, Representation in Media, and Career Changes Isabel Gonçalves October 26, 2020 The award-winning filmmaker joined us for Representation Matters — here's what she had to say. Business as a Platform for Change Careers Salesforce Culture
Automation How Film and TV Studios and Production Companies Can Put AI Into Lights, Camera, Action Art Johnson October 23, 2020 AI doesn’t take away from artistry — it pulls that creativity forward. Here's how. Automation Digital Transformation Communications
Covid-19 Response If COVID-19 Hasn’t Already Killed the Open Office, It Should Lisa Lee October 22, 2020 Wisdom from the “guy companies hire after three or four management consultants have been fired.” Covid-19 Response Work.com C-Suite
Retail Triple-Digit Growth: How COVID-19 Is Accelerating Shoe Carnival’s Digital Transformation Jessica Ding October 22, 2020 Humanity, commitment to customers, and an eye to the future power this extraordinary story of retail resilience. Digital Transformation Covid-19 Response Retail
Service How To Make Your User Interface a 2-Way Conversation Rachel Blank October 22, 2020 One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead. Automation Customer Relationships Digital Transformation
Covid-19 Response “Back to School” From the Education CIO’s Perspective Paula Goldman October 21, 2020 Today’s global pandemic has changed expectations for education this school year and beyond. Parents, faculty, teachers, staff, and students all count on each other to create and maintain a safe and inclusive learning… Data Culture Future of Work Covid-19 Response
Sustainability Working From Home the Environmentally Friendly Way Patrick Flynn October 21, 2020 Our Sustainability at Home Guide, provides suggestions to make working from home more sustainable. Business as a Platform for Change Corporate Social Responsibility Salesforce Culture
Equality Want an Inclusive Workplace? Use the Correct Gender Pronouns Kari Newman October 21, 2020 Pronouns are ubiquitous, but they can help foster an inclusive environment — here's how. Business as a Platform for Change Human Resources Salesforce Culture
Small Business Insights To Set a Small or Medium Business up for Growth, Even During a Pandemic Enrique Ortegon October 20, 2020 Our latest research shows there's optimism about the future for small and medium businesses. Reports Leadership Customer Experience