Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
High-performing organizations need to implement Fourth Industrial Revolution technologies to continue to aid sales reps and customers. Here are eight tips to help with your digital sales transformation.
In this month’s Leading Edge webcast, Salesforce Chief Philanthropy Officer Ebony Beckwith interviews two CSR executives and one behavioral science expert from companies whose employees drive their philanthropic efforts.
Guild Education is transforming traditional tuition reimbursement programs into a strategic investment by increasing employee recruitment, retention, upskilling, and brand equity. Read the second installment in this spotlight series.
Companies must create a culture where employees feel empowered to deliver exceptional customer experiences. Here's how to foster a culture of fearlessness and innovation.