It takes empathy to understand how to best meet your customers’ needs. That’s why cultivating an engaged team of employees with diverse cultural and experiential backgrounds is critical for business growth.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
It’s not an understatement to describe the events of the last few years as historic, and particularly for Black Americans. Last year, the nation inaugurated its first Black vice president, a woman and…
Salesforce alongside new brand partner and advisor Matthew McConaughey unveiled #TeamEarth, a new global campaign that aims to inspire businesses and individuals to help build a more fair, equal and sustainable future.
We asked three industry leaders about their personal and business transformations, and got three inspiring stories about meaningful work, busting silos, and training global teams.
It’s the Digital Age. Or is it? A majority of the current and prospective workforce think they lack the digital skills to prepare them for the future. See the three skills gaps identified in our global index.