Communicating with students, staff, and alumni is a daily task for many at higher education institutions. It happens via multiple channels—email, text messaging, social media, and, in the case of advancement communications, even…
Few things matter to consumers more than convenience. Keep them happy with a common commerce platform with a single order management system for a holistic, real-time, personalized customer-centric experience.
Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer service and build experiences customers will love.