CEOs looking for reopening processes and procedures should consider an invite-first approach. This strategy sets expectations for the visitor before they arrive, and prepares the location for their visit.
Incident management and disaster recovery have always been a part of corporate strategy, but now it's front and center. A risk management expert shares advice on keeping employees, customers, partners, and communities safe and informed.
They're now more like flight attendants, and their duties go way beyond the store walls.
True contact-free shopping goes far beyond apps and begins at curbside.
Find out how to build trust and safety with today's consumers.
UC Berkeley Innovative Genomics Institute used to Salesforce’s partner portal to process over 1,000 patient samples per day and share test results within 24 hours.
Use these tips, ideas, and resources to help your small business navigate the reopening process.
Use these three guiding principles to ensure banks remain a source of financial support and trusted advice in trying times.
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
A generational analysis of how shopping habits have changed. This article shares “lessons learned” from each generation’s new shopping preferences.
