Artificial intelligence’s potential to help us work smarter is immeasurable. Still in its infancy, we’re collectively learning how to use it, regulate it, and build it responsibly.
Marketing Cloud's October release has new capabilities, so you can learn more about the customer, personalize interactions, and engage across every channel.
Einstein case classification will revolutionize customer brand loyalty by using predictive intelligence to recommend or populate picklist and checkbox fields based on past case data.
Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
Today, we launch the Einstein Champions Program. The Einstein Champions Program is for Trailblazers who want to share their advanced knowledge with peers while evangelizing the power of the Einstein Platform.