CRM

Our newest release will help you get a clearer picture of your insights, make informed live predictions and see all of your analytics assets in one place.

To be truly customer-centric, you have to know your customer's preferences and the context in which they engage with your organization.

What is customer relationship management, and what can it do for you? Here's everything you need to know.

UX designers can limit design debt, strengthen customer relationships, and build customer trust. That's why you need one for your CRM platform.

Being digital-first is an actionable mindset as much as a shift to a specific app or technology.

Read this blog to understand what an ERP system is is, the difference between ERP & CRM, and benefits of integrating an ERP with Salesforce.

Using a cloud-based system, you can collect data from disjointed ERPs, organize it to provide a single source of truth, and put it to work.

Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.

Get the Salesforce perspective on blockchain technology — it's set to alter how we share, authenticate, and transmit information.

As customers gravitate en masse toward digital self-service channels, it's critical to track and measure your performance. But how? The answer is understanding Return on Experience.