Partner relationship management (PRM) applications are integrating with CRM to manage all aspects of the entire partner ecosystem. Here's how to gain a more holistic view of partner activity to create better experiences.
Learn about the ethical implications of voice for business and how to make them an operational and strategic priority now—before you’re too far down the path.
Healthcare and life sciences organizations can use a CRM to achieve goals and outpace the competition, by giving teams a 360-view that drives efficiencies and collaboration.
Learn how uniting departments and obtaining a 360-degree view of your customers is possible. Check out the Customer 360 Experience at Dreamforce '19 to help you envision your connected customer experience.
In-App Guidance is a new platform tool that allows admins to create and customize prompts to train and onboard users where and when they need help.
Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
Salesforce Customer 360 is structured to make that path easier for administrators to achieve customer-centricity. Here's how a unified approach looks like for a service organization.
We've developed a set of best practices and materials to help you start building continuous experiences for Commerce, Marketing, and Service.
After adopting Salesforce Essentials, PepTalkHer has now increased its productivity, alignment, and focus on client relationships.
Connecting the customer experience in a seamless and continuous journey is a top priority for companies today. Here's how we're helping customers achieve a unified view of their customers.
