API-led connectivity is a methodical way to connect data to applications through reusable and purposeful APIs within an organization’s ecosystem.
What will this emerging technology mean for service teams? Here are early thoughts.
What is Customer Relationship Management (CRM) technology? And what can it do for your business? Here’s what you need to know.
Consumers will buy things that are useful and helpful, even in a downturn. The key is investing in innovation that adds value.
A bit of planning upfront can be the difference between realizing significant value and wondering why you made the investment in the first place.
Learn how Trailblazer and seasoned Salesforce Admin Katie Villanueva is breaking the stigma around mental illness by sharing her bipolar experience.
Learn how Salesforce Security uses analytics to manage a large-scale program.
Learn how you can unlock real-time data across any modern or legacy system to raise the bar for automation at your company and elevate customer and employee experiences.
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.
As budgets tighten, marketing departments may shift their focus toward efficiency. Here’s how a smart customer data-led strategy can hit both targets.
