Automation is playing a bigger role in the media and entertainment industry’s drive to boost productivity. New research from Salesforce and Omdia explores how automation can help you engage with customers and make your teams more efficient.
In times of change, 88% of customers believe trust becomes more important. Here's how you can adapt in ways that keep them at the center of everything you do.
Intelligent automation could be as transformative as cloud computing, and is already helping companies cut costs. We explain what it is and how your business can benefit.
Email marketing continues to change, but the core principles have remained the same: Give your customers something of value, and they’ll return the favor.
A recession may be on the way. Now is the time to develop a game plan for your sales organization that focuses on investments in tools, training, and effective sales tactics.
The priorities for the C-suite are changing. Here’s what is most important to company leadership in tumultuous times.
Explore the all-in-one pathway designed for marketers to learn in-demand skills, connect with experts, and build their marketing careers.
Learn how you can unlock real-time data across any modern or legacy system to raise the bar for automation at your company and elevate customer and employee experiences.
Healthcare consumers see a major disconnect between the care they expect and the service they receive from health insurers. Your healthcare contact center is the key to not only meeting those expectations, but doing so efficiently.
Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.
