We surveyed 6,000 global leaders to find out how new technologies and expectations are changing the way businesses build relationships with customers. Here are the key findings and tips for success from our newest State of Marketing report.
Inflation is still impacting the communications industry. If you’re hiking prices, you need to give customers a reason to stay. Here’s how.
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
When your workforce is engaged and motivated, your entire organization benefits. Here are three ways to give your employees the level of service your customers receive.
The right data and automation strategies can help ecommerce brands thrive in today’s economic climate and build resilience for tomorrow.
Dreamforce ’22 is bringing together the global Salesforce community. To celebrate, learn new skills and explore the latest innovations with Salesforce Dream Quest 2022.
