The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
When your workforce is engaged and motivated, your entire organization benefits. Here are three ways to give your employees the level of service your customers receive.
The right data and automation strategies can help ecommerce brands thrive in today’s economic climate and build resilience for tomorrow.
Dreamforce ’22 is bringing together the global Salesforce community. To celebrate, learn new skills and explore the latest innovations with Salesforce Dream Quest 2022.
Salesforce’s Design team has developed a philosophy that centers relationships as the building blocks of business and social value. Here’s why we think it works.
IT teams are too bogged down with routine requests. MuleSoft automates routine work and integrates systems to free up time and move your company forward.
Having years of customer data and history is clearly an advantage when it comes to closing a deal. Our new research shows how the industry is investing in data and connected vehicles.
