Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
The latest Marketing Cloud release offers new features to help you optimize how you engage with your customers and your teams.
We asked three industry leaders about their personal and business transformations, and got three inspiring stories about meaningful work, busting silos, and training global teams.
Verifiable credentials and verifiable credential management technology offer a direct and secure channel between an organization and its stakeholders. Learn how they bring control over digital identity and build trust with organizations – from health credentials to college degrees.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
The most transformative companies are constantly innovating and exploring digital field service solutions. These four winners of the 2021 Salesforce Field Service Awards are at the top of their game.
An email design system makes it easier to create engaging and informative emails that stay on brand and get clicks.
