ROX can help you untangle acronyms from CES to CLTV, and quickly calculate valuable metrics that track growth. Marketers from any organization need this cheat sheet of data points to help understand and broaden their digital brand.
As utilities embark on digital transformation, they must focus on improving field service to level up both employee and customer experience.
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
With 72% of consumers expecting companies to use new technologies to create better experiences, 5G can help transform how service providers do business.
In today’s environment, disruption is fast and frequent. 5G can help service providers be agile for fast changes.
It’s challenging to host productive conversations about workplace culture across a geographically distributed team. That's where Open Space meetings come in.
Nearly 95% of growing small and medium businesses moved a portion of their business online during the past year.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
