By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
Chip shortages and supply-chain issues are making headlines now, but there are bigger shifts coming down the road. Here’s what the future of car-buying really looks like.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.