Field service organizations need strategic ways to control service costs and increase growth by creating unique experiences. Optimize workforce field scheduling and dispatch management to maximize service value.
Digital experiences touch just about every customer, partner, and employee. So how do you measure their success or failure? When thinking about measuring return on experience (RoX), look at the experience you’re investing in – and pinpoint the key metrics the experience will impact.
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
In 2020, the pharmaceutical industry continues its transition to value-based outcomes. There are five trends that are driving transformation this year.
Focusing solely on NPS is risky in the field service industry. Here are six easy ways to accurately gauge customer satisfaction with your field service offerings.
A podcast episode about the necessity of digital transformation for financial institutions, with examples of how the journey can prove to be painful and full of pitfalls.
The Blazing Trails podcast from Salesforce Studios returns with Game of Thrones Star, Emilia Clarke. Stay tuned for the next episodes inspired by Dreamforce ‘19 on topics like business as a platform for change, sustainability, equality, and personal triumph.
Make data and business process the foundations of customer interactions to deliver the best digital experiences.
Establish a proactive model for customer engagement by creating a roadmap for success with your field service management.
Make it easy for employees to make it easy for your customer. The latest installment in the 360 Perspectives series explores what your company can do.
