Customer Experience

How do you shift to a customer-centric mindset? The 360 Perspectives blog series is designed to deliver the insights, information, guidance, and know-how you need to start (or continue) this journey.

The future of field service needs to digitally connect your business to your customer, but transformation can’t happen overnight. So, how do you future-proof field service management?

The first step in your customer 360 transformation is understanding the importance of changing mindsets in your organization. Learn why.

Here are the attributes that differentiate traditional customer support from customer success.

IdeaExchange, as part of Salesforce’s Voice of the Customer program, is where customers can go to shape Salesforce products.

Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.

We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.

If you ever wondered how we connect with customers at all levels, here’s a look at our Voice of the Customer program.

Salesforce Research contemplates the future of customer relationship management.

At our recent World Tour in New York City, attendees gathered to hear how AI and customer-facing technologies on one integrated CRM platform gives teams a 360-degree view of their customers.