Use a DXP in conjunction with your CRM to create integrated digital experiences like websites, portals, and mobile apps for personalized customer experiences.
![A Look Into the Future of Customer Experience [ SlideShare ]](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/future-customer-experience-1.jpg?w=500)
We created a collection of key themes and trends that most inform the experience customers and employees are seeking from companies, both today and in the very near future.
If you ever wondered how we connect with customers at all levels, here’s a look at our Voice of the Customer program.
Salesforce Research contemplates the future of customer relationship management.
What Is Customer Centricity Really About? At Salesforce World Tour, e.l.f Cosmetics Provides Answers
At our recent World Tour in New York City, attendees gathered to hear how AI and customer-facing technologies on one integrated CRM platform gives teams a 360-degree view of their customers.
This holiday season, top retailers also use AI to personalize the customer experience with identity stitching, data signals, and next-best experience recommendations.
Bitty & Beau’s Coffee shop uses inclusive hiring practices for people with disabilities. Learn tips on how to practice inclusion in your business.
A large part of our mission with Health Cloud [and our acquisition of MuleSoft] involves helping the healthcare industry to overcome the challenge of interoperability.
Learn how our team elevated the Dreamforce experience through SMS with real-time messaging and user-friendly service.
Introducing the Salesforce Essentials Advisor Program. This program helps new and aspiring Admins connect with Salesforce Essentials customers to provide the additional assistance customers need to set up Essentials for their businesses.
