![World Tour DC: Make Engagement Central to Digital Transformation](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/world-tour-engagement-thumb-1.jpg?w=500)
World Tour DC: Make Engagement Central to Digital Transformation
When the government understands who its customers are and what they need, the public sector can better leverage technology to create meaningful connections.
![Service Transformation Must Come From the C-Suite](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/state-of-service-thumb-3.jpg?w=500)
Service Transformation Must Come From the C-Suite
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
![See What Analysts Believe the Future Holds for Customer Service](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/svc-cloud-analyst-predictions-1.jpg?w=500)
See What Analysts Believe the Future Holds for Customer Service
Industry analysts make predictions on the service space over the next year.
![Why Agility Matters at the Edge of Shopping](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/agility-matters-1.jpg?w=500)
Why Agility Matters at the Edge of Shopping
Today retail is about pushing brands to the places consumers spend the most time — on apps, messaging platforms, social media, smart speakers, and marketplaces. Here are our tips on what it takes to extend consumer engagement at the “edge of shopping.”
![Extending our Google Partnership with Intelligent Customer Service Innovations](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/google-partnership-thumb-1.jpg?w=500)
Extending our Google Partnership with Intelligent Customer Service Innovations
By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
![Nine Stats About the Retail Customer Journey in 2019](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/stats-retail-customer-journey-thumb-1.jpg?w=500)
Nine Stats About the Retail Customer Journey in 2019
Here are nine statistics about the state of shopping today to inform your customer experience strategy that spans commerce, marketing, and service.
![The Three Keys To Creating Amazing Real-Time Experiences](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/real-time-experiences-thumb-1.jpg?w=500)
The Three Keys To Creating Amazing Real-Time Experiences
Marketers can buy technology, yet not everyone is a high performer with it. Here are the three keys to creating a best-in-class real-time marketing program.
![How Grammarly Sends 1.5 Billion Personalized Emails](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/bbbrilliant-thumb-1.jpg?w=500)
How Grammarly Sends 1.5 Billion Personalized Emails
Grammarly uses Salesforce Marketing Cloud to send automated emails when customers are ready, delivering the right content, at the right time, to the right audience.
![Four Keys to the Future of Data-Driven Marketing](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/future-data-driven-mktg-thum-1.jpg?w=500)
Four Keys to the Future of Data-Driven Marketing
Here are four keys marketers should keep in mind while best practices evolve for consumer data and privacy in the new future of data-driven marketing.
![futuristic electrified Computer chip](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/ethical-considerations-get-ai-right-1.jpg?w=750)
How the Future of AI Will Impact Business
Advances in deep learning are starting to impact AI in ways that will help society and business tackle a wider set of general problems. Discover more about the future of AI and what companies need to know to benefit from this impact.