Customers are asking for personalized, relevant experiences, and when retailers listen, it pays off. Here are some recommendations for personalizing the shopping experience using Salesforce.
Today, we’re launching Pardot Business Units to provide regional teams and sub-brands the tools they need to reach their own segmented audiences. Learn more about how these new features further expand our enterprise-grade marketing automation and personalization) solution.
Here are the latest opportunities for retail and consumer goods companies to put the customer first.
Check out the highlights of Salesforce Basecamp Instanbul — one thousand customers, partners, and technology enthusiasts came together to learn how companies can deliver amazing customer experiences.
Want to go to Connections, but can't commit to the full schedule and cost of the conference? Grab your free Free Expo+ pass to get a taste of the innovation and inspiration at the event.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
