An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
Global data will double every 12 hours by 2025. This glossary of data terms will help everyone in your company understand the power of real-time, actionable data in the age of generative AI.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
Incorporating patient feedback throughout their care journeys can lead to developing effective therapies and improving health outcomes.
Retailers are using AI to transform how they engage with customers, from promotions and product search to checkout and service.
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
Boost your team's productivity with the right combination of sales support professionals and technology.
Data privacy is not an afterthought in the age of AI. Learn how to safeguard your company's peace of mind.
