Since it's crucial for today’s brands to onboard new customers in welcoming and engaging ways, Salesforce uses Marketing Cloud's Journey Builder for this important task.
Here’s a quick recap of Customer 360 sessions from Connections '19 and info about everything you need to know about connecting experiences on Salesforce products and creating a reconciled profile with a Customer 360 ID.
As a marketer, you already have the data you need to create value, but if you're wondering how to implement AI into digital marketing, here are three ways.
Since one of the most common questions we get from retailers is how they can reduce cart abandonment rates, we decided to share suggestions on how to address the issue.
Here are nine statistics about the state of shopping today to inform your customer experience strategy that spans commerce, marketing, and service.
Success Cloud helps personalize customer relationships by putting the customer first, planning for the entire customer journey, and transforming ways to think and work.
Success Cloud offers Trailhead modules for anyone who wants to become a Salesforce expert with always-on, free, and fun tutorials.
Many resellers have great relationships with customers, but lack the ability to deliver consistently branded messages to them. Here’s how to do that.
