Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
It’s not just about the sale. Small and midsize businesses (SMBs) can reap benefits when sales teams show care and compassion for customers.
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Your customers want the convenience of setting their own appointments, here’s how giving them what they want benefits your bottom line.
Learn how to connect data and insights to enhance relationships with customers and build an organization around CX.
With only 39% of consumers preferring to purchase in-store, CSPs need to reinvent the retail experience.
