Learn how to embed customer listening into your company’s DNA to ensure transformation efforts are hyper-focused on their needs.
Here are the steps the ultra-luxury automotive brand Lamborghini took to get closer to its customers and create opportunities for dealers.
In this episode of the Blazing Trails podcast, Gucci CEO Marco Bizzarri discusses the importance of company core values, and how they transform an organizations' culture and bottom line.
Customer-centric organizations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.
Here's how Pilot Flying J, a 60-year old company, committed to leveraging digital technologies to better understand and serve its millions of guests — professional drivers, recreationists, and travelers on the road.
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
Focusing solely on NPS is risky in the field service industry. Here are six easy ways to accurately gauge customer satisfaction with your field service offerings.
To help you tackle the Spring ’20 Release like a pro, we asked some of our customer and partner experts to share pro tips around release time.
