With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
As more companies shift from the ad-driven model to subscriptions, finding ways to not only attract but keep subscribers will be key to success. The data you already have can help.
A recession may be on the way. Now is the time to develop a game plan for your sales organization that focuses on investments in tools, training, and effective sales tactics.
Healthcare consumers see a major disconnect between the care they expect and the service they receive from health insurers. Your healthcare contact center is the key to not only meeting those expectations, but doing so efficiently.
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.