Generative AI has the potential to change the way we work. Could it be the next step toward reshaping marketing, helping you focus more on customers?
Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
Customer intimacy is all about discovering what matters most to each customer, and delivering that experience every time.
Communication is key for banking customers and stakeholders when it comes to managing risk. Here’s how improved technology can help.
Luxury retailers are building engaged, exclusive communities of younger customers with Web3 technology and NFTs. What can the greater retail industry learn?
Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?
Manufacturer Armstrong Steel saved 8% of its revenue adding artificial intelligence to its sales coaching. Here's how they saved hours a week and better trained their team.
This is our step-by-step guide to create a more customer-focused culture in your organization.
