What is Customer Relationship Management (CRM) technology? And what can it do for your business? Here’s what you need to know.
We built a content management system (CMS) to help novice or expert teams create content and deliver it to any channel. And best of all? Everything is connected to customer data.
Marketers know it’s important to reach customers in “real time.” It’s time to define what that really means.
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
Going with one comprehensive email service provider can improve the customer journey and help your marketing department save time and money.
When you shift from a reactive to proactive field service strategy, you can increase efficiency, win customer loyalty, and save on costs.
As more companies shift from the ad-driven model to subscriptions, finding ways to not only attract but keep subscribers will be key to success. The data you already have can help.
A recession may be on the way. Now is the time to develop a game plan for your sales organization that focuses on investments in tools, training, and effective sales tactics.
Healthcare consumers see a major disconnect between the care they expect and the service they receive from health insurers. Your healthcare contact center is the key to not only meeting those expectations, but doing so efficiently.
Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.
