![A woman sits outside a cafe using her phone for a retail shopping experience](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/08/Retail-shopping-experience-_1_.jpg?w=889)
Let’s Talk About Conversational Search (And Other Commerce Tips for the Holiday Season)
Conversational commerce is our top tactic for retailers who want to drive conversion this year.
![A retail customer service agent sits at his desk with an image and details about the shopper he is helping on his screen.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/042624_REPUB-Retail-Customer-Service-SEO-holiday-tips-blog_B.jpg?w=889)
In a Challenging Economy, Great Customer Service Should Be Your Top Priority
Resolving issues quickly and pleasantly can win you loyal customers for life.
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/04/data-cloud-whitepaper_visual_asset__1_.png?w=671)
What Is Data Cloud?
Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM.
![An illustrated agent uses customer service automation to deliver a great customer experience.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/02/customer-service-automation.jpg?w=889)
How To Get Started With Customer Service Automation
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
![Colorful concept illustration of four people high-fiving, three of whom are extending their arms out from a computer screen.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/01/7_DesignOps_tips_unsiloing.png?w=889)
7 DesignOps Tips to ‘Un-silo’ Your Product Teams
Dialogue and bridging knowledge gaps improve ability to deliver customer success.
![Customer satisfaction score (CSAT) is like a report card for your business.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/customer-satisfaction-score.jpg?w=889)
What Is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.
![Cross-selling graphic of two hands holding a phone and making an ecommerce purchase](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Cross-Selling.jpg?w=889)
What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons
Learn how cross-selling can help you close more deals with the customers you’ve already won.
![Financial advisor welcomes new employees with automated onboarding.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/10/FINS-Onboarding-Blog-OCT.png?w=750)
Automated Onboarding is Now Easier With AI
Automated onboarding for wealth firms reduces annoying pain points and significantly improves the experience for both advisors and clients.
![An illustrative flow diagram with the Salesforce cloud logo in the center and photos of two women who collaborated the project described in the article.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/07/SF_SuperSitters_Blog_5-03.jpg?w=889)
How to Empower a Small Business to Co-Design Their Salesforce
Understanding the needs of end users and including them in the design process builds trust. Here's how one CEO learned to love Salesforce.
![Illustration on a purple background of a person holding up a mobile phone, with apps for banking and other financial services / financial services trends](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/06/GettyImages-1317309795.jpg?w=889)
What Do Customers Want Most From Their Financial Institutions? We Asked Them
We asked thousands of consumers around the globe what they wanted from their financial services institutions. Their response? Personalized care and simple digital services.