The priorities for the C-suite are changing. Here’s what is most important to company leadership in tumultuous times.
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.
Sales Cloud and Slack open up new ways to sell, helping your sales team to sell faster: driving growth now, and in the future.
Doing your research to understand a prospect's business and pain points can help you deliver a strong vision for the future.
Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months, curated by our own podcast team leader.
Strategy design combines user experience knowledge and business thinking to drive human-centered innovation.
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Having years of customer data and history is clearly an advantage when it comes to closing a deal. Our new research shows how the industry is investing in data and connected vehicles.
At Salesforce, our customer success experts have witnessed nearly every possible customer scenario play out. Here are our best practices.
