Business success for growing businesses often follows when their teams improve the customer experience and look at the whole picture, not just the point of entry.
Team mindsets and long timelines make digital transformation a journey rather than a destination. Is your organization moving forward? Or just running in place?
Reducing customer churn is easier with technology that not only shows if a customer is at risk, but why.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
Chief revenue officers have a birds-eye view of all revenue activities and are able to identify new sales channels and uncover untapped markets.
Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and employees.
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
Many companies describe themselves as "customer-centric" – but are they? Bob Evans of Cloud Wars reveals why they need to be, now more than ever.
