![A man looks at his phone while holiday shopping: ecommerce website performance.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/10/Holiday_ecomm.jpg?w=889)
Is Your Ecommerce Website Ready for Holiday Splurges and Traffic Surges?
Fifty-eight percent of consumers say they’ll shop more online this year than last year. Are you ready to boost your ecommerce website performance?
![Man relaxing in an office with rapid revenue growth displayed on a chart: new sales performance metrics](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/10/new-sales-metrics-header.jpg?w=889)
What Are Sales Metrics? And Which Ones Matter?
Businesses are considering sales performance metrics that shift focus to long-term relationships — with both customers and employees.
![Three people sitting around a conference table on laptop computers.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/workforce-management-capacity-planning-header.jpg?w=889)
Why Workforce Management Is Key To the Contact Center Future
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
![Woman using a smartphone to make a credit card purchase with an online customer-centric company](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/customer-centric-company-blog-header.jpg?w=889)
What Does It Really Mean To Be a Customer-Centric Company?
Many companies describe themselves as "customer-centric" – but are they? Bob Evans of Cloud Wars reveals why they need to be, now more than ever.
![Chad Lowman of Fike Corp.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/ChadLowman_BlogHeader_1500x844.png?w=889)
Want To Elevate Field Service in Your Company? Get On One Platform
Learn how Fike, a 75-year old industrial safety parts manufacturer, connected field service to the broader organization to solidify it as a critical function.
![engineers working on project](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/04/software-engineers-working-together.jpg?w=885)
Why IT Implementations Fail, and How a Business Capabilities Assessment Improves Your Odds of Success
Just 16% of executives say their organization’s digital transformation initiatives have resulted in better business performance. A business capabilities assessment can help.
![Illustration with workers on scaffold](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/02/building-technical-foundation-salesforce-header.png?w=890)
3 Tips for Building a Strong Technical Foundation With Salesforce
IT teams can deliver results faster by prioritizing out-of-the-box functionality before considering custom development.
![illustration of people sitting on stacks of paper](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/02/Assurance-Blog-2-1500x844-1.png?w=890)
How To Prepare for Your Salesforce Implementation
One of the best investments IT leaders can make is spending time up front preparing for your Salesforce implementation. It sounds simple and obvious but is often overlooked.
![Auto factory worker in production and shooting sparks](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/lamborghini-employee-experience-header-1.jpg?w=885)
How the Employee Experience (EX) Drives Lamborghini’s Success
The luxury automobile maker set an all-time six-month sales record in the second half of 2020 and recently celebrated its highest production month ever. They attribute their customer growth and satisfaction to employees who love what they do.
![Julie ODonell of connectRN](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/10/customer-service-technology-powered.jpg?w=889)
Customer Service Is About People, Even When It’s Powered by Technology
This company relies on Service Cloud Voice to scale their customer service and support employees.