Learn how uniting departments and obtaining a 360-degree view of your customers is possible. Check out the Customer 360 Experience at Dreamforce '19 to help you envision your connected customer experience.
Before you identify the roles and structure of a customer success team, you need to create a culture of customer success. Here's how to do that.
Here are the most highly-anticipated features in the Winter '20 release.
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.
Our multinational customers are asking us to support them wherever they do business around the world. Today Salesforce announced a strategic partnership with Alibaba.
In B2B business, the voice of your customer (VoC) can provide a crucial competitive advantage as the B2B space goes increasingly digital.
As part of our three-part #AdminMasterSeries, we caught up with Salesforce Customer Success Director Rodney Apura to learn how he ensures CRM projects are set up for success.
On this Admin Master Series, meet Samantha Mash, a highly driven, resourceful and proactive Salesforce Administrator with 100+ Trailhead badges.
Check out this Q&A with a Salesforce Customer Success Manager — they are trusted advisors with expert knowledge of the Customer 360 platform.
