Data

Data is your most important strategic asset; don't let your team stumble with improper prep.

Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.

Global data will double every 12 hours by 2025. This glossary of data terms will help everyone in your company understand the power of real-time, actionable data in the age of generative AI.

What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.

Learn how top CIOs get everyone on board with AI – even the most disgruntled naysayers.

Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.

Data privacy is not an afterthought in the age of AI. Learn how to safeguard your company's peace of mind.

Turn customer interactions into insights that help your business improve with service intelligence.

Most companies will not build their own LLM. We’re sharing the universal challenges of off-the-shelf LLMs and how to address them.

As we all know, AI is making exponential progress, so staying ahead of the curve on AI and ML technologies may sound like an impossible ask. But generative AI allows people to think fundamentally differently about how business works, so the pursuit is worth it.