Design

The stressors of the workday and burnout are nothing new, but in today’s work-from-home world – a little fun can go a long way.

Creating technology users want to interact with every day while minimizing any potential negative effects requires certain considerations.

Being open and clear about how you developed AI models and giving customers control over their data are two ways to embed ethics in your marketing automation.

Relationship Design is our commitment to build trust with every experience we co-create with our community. Learn about this initiative.

Customers know when they want to solve a quick problem in an automated way. However, those goals or customer’s “intent" look very different for a retail company versus an insurance company.

New data privacy laws in Europe and California — not to mention the resulting flurry of updated privacy policy notifications landing in our inboxes — have put privacy matters in the spotlight. But the circumstances that have precipitated this highlight a worrying trend: customers are concerned