Marketing 9 Ways AI and Agents Can Save Marketers Time, Money — and Grief Meredith Turner November 20, 2024 AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win. Agentforce AI Analytics Serviceblazer Proactive Customer Service: You Read My Mind, and Earned My Trust Rebecca Mackenzie Michael Maoz November 14, 2024 Discover how to develop a proactive customer service strategy and win a competitive advantage. Digital Transformation Service Cloud Service Partner Apps How Turtle Bay Resort Elevated Its Guest Experience with Salesforce Partners and AI Lauren Gaskill November 13, 2024 Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which… Digital Transformation Customer 360 Customer Data Cloud Serviceblazer 8 Contact Center Automation Trends to Watch for in 2025 Zoe Sitrin October 30, 2024 From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond. Automation Digital Transformation CRM Analytics Serviceblazer Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM) Matthew Paupst October 29, 2024 Trusted security, data, ease of integration, industry-leading AI, and a great customer experience made Service Cloud the clear choice for Crestron. Customer Relationships Digital Transformation Manufacturing Innovation 4 Ways to Build an Effective Center of Excellence Kim Davies October 29, 2024 How to create a reliable Center of Excellence to guide your digital transformation. Digital Transformation Innovation AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes October 29, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Agentforce AI Automation Service Blog AI-Powered Service Trends Reshaping the Telecom Industry Natasha Janic October 22, 2024 Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like. Automation Data Culture Digital Transformation Media Blog Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization Ismael Brown October 17, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Automation Data Culture Digital Transformation AI How the Atlas Reasoning Engine Powers Agentforce Shipra Gupta October 14, 2024 Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood. AI Automation Digital Transformation
Marketing 9 Ways AI and Agents Can Save Marketers Time, Money — and Grief Meredith Turner November 20, 2024 AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win. Agentforce AI Analytics
Serviceblazer Proactive Customer Service: You Read My Mind, and Earned My Trust Rebecca Mackenzie Michael Maoz November 14, 2024 Discover how to develop a proactive customer service strategy and win a competitive advantage. Digital Transformation Service Cloud Service
Partner Apps How Turtle Bay Resort Elevated Its Guest Experience with Salesforce Partners and AI Lauren Gaskill November 13, 2024 Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which… Digital Transformation Customer 360 Customer Data Cloud
Serviceblazer 8 Contact Center Automation Trends to Watch for in 2025 Zoe Sitrin October 30, 2024 From autonomous AI agents to voice AI, these are the top 8 trends to help you improve your contact center performance now and beyond. Automation Digital Transformation CRM Analytics
Serviceblazer Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM) Matthew Paupst October 29, 2024 Trusted security, data, ease of integration, industry-leading AI, and a great customer experience made Service Cloud the clear choice for Crestron. Customer Relationships Digital Transformation Manufacturing
Innovation 4 Ways to Build an Effective Center of Excellence Kim Davies October 29, 2024 How to create a reliable Center of Excellence to guide your digital transformation. Digital Transformation Innovation
AI LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes October 29, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Agentforce AI Automation
Service Blog AI-Powered Service Trends Reshaping the Telecom Industry Natasha Janic October 22, 2024 Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like. Automation Data Culture Digital Transformation
Media Blog Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization Ismael Brown October 17, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Automation Data Culture Digital Transformation
AI How the Atlas Reasoning Engine Powers Agentforce Shipra Gupta October 14, 2024 Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood. AI Automation Digital Transformation