![Two coworkers, a man and a woman, sit at a table in a warehouse, looking at a laptop / large language models](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1425214129.jpg?w=889)
What are Large Language Models (LLMs)?
Generative AI can help businesses run more efficiently and better connect with customers. Learn more about large language models, the technology that powers it all.
![Illustration: A female customer in pink interacts with the best AI chatbot on her mobile device](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/best-ai-chatbot.png?w=889)
3 Easy Steps to Pick the Best AI Chatbot for Your Business
AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.
![Sales and service employees conduct work on separate blocks that are connected by bridges.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/salesandservice.jpg?w=889)
Want to Maximize Revenue? Align Your Sales and Service Teams
With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.
![A business professional looks at charts and considers a data governance solution.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Data-Governance-1500x844-1.png?w=889)
Trust in the Age of AI: The Key Role of Data Governance
With a data governance solution, you can take control of your data, build trust, and achieve your AI business goals.
![What Is a Salesforce Admin?](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/2021-12-360BlogHeader-SalesforceAdmin.V3-1500x844-1.png?w=889)
What Is a Salesforce Admin?
Learn what a Salesforce Administrator is, and what they do to create a vital bridge between business and technology.
![woman laying on couch with TV remote in her hand: subscription management](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/11/subscriber-management-streaming.jpg?w=889)
Could Data and AI Be the Key To Full-Time FOMO For Streaming Subscribers?
Technology can optimize the powerful model of serving up what customers want when they want it.
![Illustration on a mint green background, showing an office worker sitting at his desk. There are animated hands pointing at screens in front of him. / AI for IT](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/2024-06-Salesforce-360Blog-SlowingDownAiforIT.png?w=889)
How To Solve the Top 3 Problems Slowing Down AI for IT
Spending is up, but integration is down. See how to flip the equation and make the most of your AI for IT.
![AI grounding: An illustration of AI robots helping agents build a knowledge base grounded in AI.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Knowledge-Management-AI.jpg?w=889)
10 Ways To Prep Your Knowledge Base for AI Grounding
Invest the time to improve your knowledge base and reap the rewards as AI helps your customer service team be more productive.
![A sales representative takes a call on a headset in front of a computer screen.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/042424_Why-AI-is-the-Key-to-Transforming-the-Wholesale-Selling-Process_A.jpg?w=889)
Wholesale Telecom Sales is Getting More Complex. Here’s How AI Can Help You Keep Up
An evolving telecom wholesale landscape has led to expanded offerings for sales teams, making technology critical to optimizing complex processes.
![Man snaps photo of Salesforce logo: What does Salesforce do](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg?w=889)
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.