![Pink-haired woman with headset on looking at computer screen: customer service in banking, customer experience](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/04/banking-customer-service.jpg?w=889)
Everything You Need to Know About Customer Service Workflow Automation
Your customer service team isn't the only ones responsible for customer service. Your entire company is.
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Sonos Creates Connected Customer Experiences to Amplify Relationships
Sonos found a way to bring the power of the in-store experience online, doubling down on digital-first revenue and e-commerce. Learn how the company delivered.
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How to Start Your Business Process Automation
Do your employees waste time filling out the same forms, repeating steps, or searching for what they need? This is where business process automation can help.
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ENGIE Is Creating a Greener Future by Unifying its Data
To provide tailored, zero-carbon solutions as a service, global energy player ENGIE needed to connect its teams. Here's what it did.
![woman and man looking at graphs on a computer autonomous finance](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/11/what-is-autonomous-finance-trends-report.jpg?w=889)
How Can You Help Bridge the Digital Skills Gap? Learn From Our Research
The jobs of the future will be reliant on digital skills. But how does society draw forward people to fill that need quickly and equitably?
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Nearly 90% Of Buyers Say The Experience You Provide Matters as Much as Your Products or Services
What do customers need and expect from your business today? We surveyed more than 13,000 consumers and nearly 4,000 business buyers to find out.
![Ekta Chopra](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/07/elf-cosmetics-thrives-on-inclusivity.jpg?w=889)
7 Lessons From e.l.f. Cosmetics on Creating Wow Customer Moments
In 2019, e.l.f. closed all brick-and-mortar stores and invested exclusively in the digital customer experience. Here are seven lessons they learned.
![woman-with-laptop-and-credit-card](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/DT_GettyImages-1316468770_1500x844.jpg?w=889)
Why Digital is the Only Future for Community Banks
Hear why Mascoma Bank believes a digital foundation is crucial to delivering products and services the way customers expect.
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/4-things_customers_want_Oscar-Wong_Getty.jpg?w=889)
4 Things Customers Want in 2023
"What do my customers want?" The answer to one of the most important factors in the success of your business changes all the time.
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NBCUniversal Becomes a Tech-Driven Content Company and Earns New Fans
NBCUniversal is building the ultimate digital fan experience for the LA28 Olympic and Paralympic Games. This is how they're tackling the challenge.