How a Diverse Culture Drives Employee Engagement and Business Growth
It takes empathy to understand how to best meet your customers’ needs. That’s why cultivating an engaged team of employees with diverse cultural and experiential backgrounds is critical for business growth.
4 Ways To Rethink Your Customer Service Model for Fast, Quality Support
Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
How To Create a Customer-Centric Experience
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
8 Ways to Honor Black History Month
It’s not an understatement to describe the events of the last few years as historic, and particularly for Black Americans. Last year, the nation inaugurated its first Black vice president, a woman and…
What Does Transformation Really Look Like? Personal Tales From 3 Trailblazers
We asked three industry leaders about their personal and business transformations, and got three inspiring stories about meaningful work, busting silos, and training global teams.
Global Workforce Survey Reveals a Digital Skills Crisis
It’s the Digital Age. Or is it? A majority of the current and prospective workforce think they lack the digital skills to prepare them for the future. See the three skills gaps identified in our global index.
What Are Verifiable Credentials? And How Can They Build Digital Trust?
Verifiable credentials and verifiable credential management technology offer a direct and secure channel between an organization and its stakeholders. Learn how they bring control over digital identity and build trust with organizations – from health credentials to college degrees.
3 Steps To Data Preparation for Artificial Intelligence (AI)
Take these actions to ready your data and help reap the full benefits of AI.
3 Ways Stanley Black & Decker Breaks Down Team Silos With Low Code
When you want to automate processes and break down silos at the same time, low-code app development is the solution.
4 Ways To Build Team Trust in Artificial Intelligence (AI)
Use these best practices to help your teams transform – and trust – AI technology with new skills and confidence.