![line of casually dressed people: increase citizen engagement](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/gen_z_pubsec-preferences.jpg?w=888)
How Gen Z’s Preferences Can Increase Citizen Engagement in the Public Sector
Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.
![Photo showing a field service technician on the job.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/GettyImages-536685985-.jpg?w=889)
4 Award Winners at the Forefront of Field Service Innovation
The most transformative companies are constantly innovating and exploring digital field service solutions. These four winners of the 2021 Salesforce Field Service Awards are at the top of their game.
![Trailblazer Kristen Clay in an iconic black hoodie stood against a bright yellow background](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/2021-11-360BlogHeader-KristenClay-1500x844.V3.png?w=889)
How I Supercharged My Return to the Workforce With Trailhead
After a decade focused on diapers, first steps, play dates, baseball, and hockey practice, stay-at-home mom Kristen Clay decided she was ready to take the leap back into the workforce.
![Three Trailblazers in iconic black hoodies stood behind Appy the Bobcat surrounded by confetti](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/2022-01-360Blog-10MillionInstalls-1500x844-1.png?w=889)
Celebrating 10 Million AppExchange Installs and Trailblazer Success
With this new milestone, we’re taking time to honor the customers and partners who made this moment possible.
![Trailblazers in a classroom setting being led by a Salesforce Instructor next to Hootie standing on a log.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/2022-01-360Blog-LaunchYourAdmin.V3-1500x844-1.png?w=889)
Launch Your Salesforce Admin Career With Trailhead Academy
Get helpful admin tips from Salesforce Certified Instructors and learn how high-touch, expert-led classes can teach you the fundamentals of being a Salesforce Administrator.
![Woman in hardhat checking utility panel: utilities field service management](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/01/field_maintenence.jpg?w=889)
Utilities Need to Modernize Field Service Management
As utilities embark on digital transformation, they must focus on improving field service to level up both employee and customer experience.
![illustration of a hand holding a mobile phone with two people surrounded by computers and data](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/02/it-leaders-return-on-experience-header.jpg?w=889)
How IT Can Measure Return on Experience (ROX) Effectively
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
![Man looking at his smart phone, playing a game](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/5g_gaming.jpg?w=889)
How 5G Can Help Communications Service Providers Reimagine Customer Experience
With 72% of consumers expecting companies to use new technologies to create better experiences, 5G can help transform how service providers do business.
![Person in a data center, checking info on their laptop. trends in ai, artificial intelligence trends](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/AI_futures.jpg?w=889)
4 Trends in Scaling AI for the Coming Year
Learn the four areas of focus that will give your company a competitive edge as you scale.
![Man watering trees and watching them grow: predictions for growing businesses](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/smb-business-growth-2022.jpg?w=889)
Focus On People and Invest in Tech — And More Predictions for Growing Businesses
Nearly 95% of growing small and medium businesses moved a portion of their business online during the past year.