Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
Women’s College Hospital (WCH), Toronto, is normally outpatient only, but the hospital transformed its facility to accommodate patients infected with COVID-19 and opened a COVID-19 Assessment Centre for diagnostic testing.
The Governor’s Office of Economic Development (GOED) migrated disparate systems to a singular, integrated digital platform so citizens can get the resources they need.