![woman with empty shopping cart](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/10/say-goodbye-to-browsing.jpg?w=889)
Say Goodbye To Browsing: Retail Shopping in 2020 Gets a Total Makeover
Find out how to build trust and safety with today's consumers.
![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/06/innovative-genomics-institute-fast-secure-covid-19-test-results.jpg?w=889)
Bay Area Lab Builds Fast and Secure Way To Share COVID-19 Test Results
UC Berkeley Innovative Genomics Institute used to Salesforce’s partner portal to process over 1,000 patient samples per day and share test results within 24 hours.
![Leading Through Change](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/vizio-gamification-service-work-remotely.jpg?w=500)
It’s Game on for Service Delivery From Home for VIZIO
Despite the sudden move to work from home, VIZIO's customer service was positioned well for digital success. Here's how they kept agent morale high, trained new and existing agents, and got insights into agent productivity.
![Leading Through Change](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/06/LTC-Blog-Generic-1500x844-1.jpg?w=889)
Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks
GE built a B2B commerce site in 12 weeks. Here’s what they learned.
![Dim sum table setting](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/10/wow-bao-sales-restaurant-dark-kitchen.jpg?w=889)
How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally
Despite the odds, this restaurant has been able to continue expanding thanks to a technology-enabled and asset-light model.
![Two female doctors looking at information on an ipad](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/06/piedmont-health-patient-engagement-1.jpg?w=889)
Piedmont Healthcare Relies on Technology To Prioritize Patient Care
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
![flower shop owner](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/06/small-business-online-relevance.jpg?w=729)
4 Easy Ways Your Small Business Can Show up Better Online
To stay relevant, SMBs must create targeted, nimble strategies to mirror the new demands both of the economy and their audiences.
![Woman typing on her laptop](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/06/insurance-customer-service-trust-connectio.jpg?w=749)
What Insurers Can Do Right Now To Inspire Trust and Connect With Customers
How do you transition workforces quickly when your industry doesn't have the infrastructure, bandwidth, and disaster recovery plans to keep operations running? Here's what insurance carriers did to keep serving their customers.
![Gingham fabric bolts](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/10/joann-fabrics-response.jpg?w=889)
How To Craft a Response That Fits: 5 Site Must-Haves
An effective communication strategy keeps customers informed and provides a better brand experience.
![Preview Summer ‘20 Release Products and Features Today](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/summer-20-release-3.jpg?w=500)
Preview Summer ’20 Release Products and Features Today
All products and features in the Summer ’20 release will be available globally by July 20, 2020, with hundreds of new innovations to support your business.