Despite the sudden move to work from home, VIZIO's customer service was positioned well for digital success. Here's how they kept agent morale high, trained new and existing agents, and got insights into agent productivity.
GE built a B2B commerce site in 12 weeks. Here’s what they learned.
Despite the odds, this restaurant has been able to continue expanding thanks to a technology-enabled and asset-light model.
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
To stay relevant, SMBs must create targeted, nimble strategies to mirror the new demands both of the economy and their audiences.
How do you transition workforces quickly when your industry doesn't have the infrastructure, bandwidth, and disaster recovery plans to keep operations running? Here's what insurance carriers did to keep serving their customers.
An effective communication strategy keeps customers informed and provides a better brand experience.
All products and features in the Summer ’20 release will be available globally by July 20, 2020, with hundreds of new innovations to support your business.
For SMBs, there are many options for loans and new avenues for cash flow. Here are three ways to set a sound foundation for your finances now.
Accenture's Julie Sweet chats with Marc Benioff about how she guides Accenture with agility and helps their clients turn the challenges of the COVID-19 crisis into meaningful change.
