Workers want empathy, autonomy, understanding, opportunity, and a bigger voice in decision-making. Companies want them back in the office, and can only offer so much while trying to grow in an uncertain time.
You’ve been mapping the customer journey for years. But employee journey maps offer HR a depth of understanding into employee needs, expectations, job satisfaction, retention, and turnover.
As a swimmer, Christine Magnuson won two silver medals for Team USA at the 2008 Olympic Games. As a Salesforce employee, she’s helping customers win with a new way to work.
What are the benchmarks for success when the customer is at the center of everything? When sales quotas are no longer enough, what questions should you ask your business to make sure you measure up?
If small businesses focused on people, relationships, trust, and values, they could create the great experiences customers, employees, and vendors want.